Privacy policy
Legal notice
IDENTIFICATION DETAILS OF THE INFORMATION SOCIETY SERVICE PROVIDER
In accordance with article 10 of Spanish Law 34/2002, of 11 July, on E-commerce and Information Society Services, we hereby provide you with the following information:
STARTRANS, S.A. [here in after STARTRANS] is the owner of the startranssa.comWeb Portal, and acts exclusively as the operator and manager of the content of the Web Portal with official address at: Ronda Sant Antoni, 36-38 – 4a -08001 BARCELONA (Spain), NIF A58951310, registered in the Companies House of Barcelona in Volume 36446, Folio 85, Sheet B88962, Entry 26, and is in charge of the exploitation, management and functioning of the aforementioned Web Portal. If you wish to contact us, you can do so by writing to the following email address: starbcn@startranssa.com
INTRODUCTION
This Legal Notice regulates the use of this website. Access to the website is free, except for the cost of connection through the telecommunications network supplied by users’ Internet Service Provider.
ACCEPTANCE
The use of the Web Portal attributes the condition of user and entails total and unconditional acceptance of each and every one of the provisions included in this Legal Notice, in the version published for STARTRANS when the user accesses the website. Consequently, the user should read this Legal Notice carefully whenever they intend to use the website, as it may be changed.
INFORMATION ABOUT LINKS
STARTRANS cannot be held responsible for websites that are not its own or belong to third parties that can be accessed by means of links, nor for any content provided by third parties.
Users who log onto to or access a non-STARTRANS or third-party website do so at their own and exclusive risk, STARTRANS neither recommends nor guarantees any information obtained from a link outside the startranssa.com, neither recommends nor guarantees any information obtained from a link outside the startranssa.com website and nor can it be held responsible for any loss, claim, complaint or damages derived from the use or misuse of a link or of the information obtained through the latter, including other links to websites, for interruption of service or access, or the use or misuse of a link, both when logging onto the startranssa.com Web Portal or when accessing information on other websites from the same Web Portal.
LIMITATION OF GUARANTEES AND RESPONSIBILITIES
- STARTRANS makes every effort to avoid any errors in relation to the content on this website.
- STARTRANS employs the necessary measures and mechanisms to guarantee that communication and the transactions conducted on the website are secure, in accordance with the state of the art and according to the type of the transactions and services made available to users.
- STARTRANS cannot be held responsible for any damage caused to users’ computing equipment or system for reasons beyond the control of or not ascribable to this website, including, without the following list being regarded as exhaustive, damage caused through interference, omissions, interruptions, viruses, telephone line outages or breakdowns in electronic systems.
Neither will STARTRANS be liable for any interruption, error or failure occurring in the system as a result of incorrect functioning of the network or of the servers connected.
INTELLECTUAL AND INDUSTRIAL PROPERTY, REGISTERED TRADEMARKS
The structure, design and look and feel of the items (graphics, images, files, logotypes, colour combinations and any other item that may warrant protection) are protected by intellectual property rights held by STARTRANS.
The reproduction, transformation, distribution, public communication and normally any other form of partial or total exploitation of the items referred to in the previous section is prohibited. Any such exploitation can only be performed with the written authorisation of STARTRANS and, in any event, must make explicit reference to STARTRANS’ ownership of the aforementioned intellectual property rights.
The user is only authorised for the private use of the documentary material produced for STARTRANS. Under no circumstances may the user remove, change, circumvent or manipulate any protection device or security systems installed.
Barring express authorisation by STARTRANS, links to “final pages”, the “frame” and any other similar form of manipulation is forbidden. Links must always be placed on the startranssa.com
The STARTRANS distinctive signs (trademarks, trade names) are protected by industrial property rights, and the use or manipulation of any of them is forbidden without STARTRANS’ express and written authorisation.
DO NOT SHARE YOUR PERSONAL INFORMATION
STARTRANS will never send you an email nor telephone you to ask you to disclose or verify your account password, your bank account or credit card numbers or any other type of personal information. Should anyone contact you, or if you receive an unsolicited email asking for any of the above data, do not reply and inform STARTRANS immediately for it to investigate the incident.
IDENTIFY FAKE EMAILS (‘spoofing’ or ‘phishing’ attempts)
Ignore all emails that you receive requesting personal information or redirecting you to another website that does not belong to STARTRANS or its group companies, or which asks you to pay by any medium other than that which is authorised by STARTRANS, since it could be an attempt at identity theft (spoofing or phishing) and should be regarded as fake.
STARTRANS uses the startranssa.com domain for its emails. If you receive an email with a different format, for example startranssa.security@hotmail.com, you can be sure that it is fake. Some emails that engage in phishing contain links to websites with the words “STARTRANS”in their URL but direct you to a totally different website. If you hover the mouse over the link, you can see the associated URL, which will probably have a different format to the ones that point to genuine STARTRANS websites.
If you click an email that engages in phishing and you are redirected to a page that is similar to “Your Account” or receive any other email that asks you to verify or change your personal information, ignore it and treat it as fake.
REPORT PHISHING ATTEMPTS
Send an email to the starbcn@startranssa.com address and attach the email you believe to be fake. By providing us with this information you are helping us to locate the source. If you cannot attach the fake email, forward it to dpd@startranssa.com and include as much information as possible about it.
Privacy policy
DATA CONTROLLER
In accordance with the provisions of the Regulation (EU) 2016/679 on data protection and the Spanish Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights, you are hereby informed that the personal data provided through the forms, as well as your email address, have been included in a processing file belonging to STARTRANS, S.A.[hereinafter STARTRANS], with registered offices in Ronda Sant Antoni, 36-38 – 4a -08001 BARCELONA (Spain), NIF A58951310, registered in the Companies House of Barcelona in Volume 36446, Folio 85, Sheet B88962, Entry 26, which is in charge of the exploitation, management and functioning of the aforementioned Web Portal.
You are informed that the data may be processed for the purpose of providing information about our products and/or services by electronic media, provided that you authorise such processing. Your data may be used for profiling, with a view to applying a loyalty plan according to the commercial relationship with the client and to issue offers suited to your preferences. You can oppose this type of communication at any time by sending an email to starbcn@startranssa.com and stating, in the heading/reference “Unsubscribe from the mailing list”.
You may also exercise your rights of access, rectification, erasure, objection, portability and restriction by sending a letter accompanied by a photocopy of your National Identity Card or equivalent identification document to the following email address: dpd@startranssa.com, stating “Data Protection” in the heading/reference.cción electrónica: dpd@startranssa.com indicando en el asunto «Protección de datos».
POLICY
“STARTRANS” is totally committed to the protection of the data of the users that access the website services. This Privacy Policy is intended to inform startranssa.com users about the processing and the uses of the personal data collected on the website by means of the additional information, so that they may choose, freely and voluntarily, whether or not they wish to provide the information requested.
SECURITY MEASURES
Finally, users are informed that STARTRANS’ information system employs adequate technical and organisational measures to guarantee the security and the confidentiality of all data stored, thereby avoiding unauthorised modification, processing, access or loss; taking into account the state of the art, application costs and the nature, scope, context and purposes of the processing, as well as the variable risks of probability and gravity associated with each type of processing.
USERS’ RIGHTS
The data subject may exercise the rights granted to them by the General Data Protection Regulation and the Organic Law 3/2018 on personal data protection and the guarantee of digital rights, which are:
- A. The right to access, which may be exercised on a yearly basis, barring a substantiated legitimate interest. STARTRANS will issue its decision within the term of one month. If the response is affirmative, the data subject will be able to access the aforementioned information within the term of 10 days following notification.
- B. The rights to rectification and erasure
may be exercised pursuant to the following provisions, provided that the data subject considers that the data collected in our processing are
inaccurate, incomplete, unfounded or excessive.
In such an eventuality, they may exercise these rights using one of the aforementioned channels.
STARTRANS will proceed to rectification or erasure within 10 days following the receipt of the request. - C. The right to object may be exercised according to the following provisions, whenever the data subject wishes to object to the processing of their personal data, regardless of whether the data are processed legally through legitimate interests or for consent pertaining to advertising purposes.
- D. The right to portability may be exercised according to the following provisions, whenever the data subject considers that the data collected in our processing should be returned to the data owner or, as the case may be, to a third party (Data Processor).
- E. The right to restriction of processing may be exercised prior to the right of objection to the processing of their data, and the data processing may be restricted until the right to object is resolved.
CHANGE OF REGULATIONS
STARTRANS, reserves the right to modify this policy for the purpose of adapting it to new developments in the legislation or in case law. Any such changes will be reported in due advance on our website, without prejudice to requiring the necessary consent from the data subjects when any such consent is not regarded as having been granted pursuant to the terms of this policy.
Any query, question or comment related to these regulations can be referred to: starbcn@startranssa.com
Cookies Policy
The startranssa.com domain uses automatic collection procedures (Cookies) to compile personal information such as the type of browser or operating system, reference page, path, ISP domain, etc., all for the purpose of improving the services provided.“ Cookies help us to adapt this website to your personal needs.
What are cookies?
A cookie is a small file that is stored on the user’s computer and enables us to identify them. Overall, cookies help us to improve the quality of our website, enabling us to personalise, to a certain extent, the way that each user browses our website.
Cookies are currently essential for the Internet to operate and deliver numerous advantages in the rendering of interactive services, facilitating navigation and the usability of our website.
Please remember that cookies cannot do any harm to your device, and that, on the other hand, enabling them helps us to identify and deal with errors and improve the browsability of our website, ultimately enhancing user experience.
Cookies are used to:
- Ensure that web sites operate properly.
- Store preferences, such as language or font size.
- Know the user’s browsing experience.
- Collect anonymous statistical information, such as pages visited by the user or how long they spend on each website.
Type, purpose and operation
Depending on how long they remain, cookies can be regarded as either session or permanent (persistent). The former are deleted when the user closes their browser. The latter expire when their objective is accomplished or if they are deleted manually.
Moreover, depending on their purpose, cookies may be classified as follows:
- Strictly necessary: as their name suggests, they are necessary and indispensable for the website to function properly. They are normally generated when the user accesses the website or logs onto it, and they are used for identification purposes on the website with the following objectives:
- They keep the user identified so that, if they leave the website, browser or the device and return to the same page or site at another time they will continue to be identified, thus making it easier for them to browse the site without having to identify themselves again.
- To check whether the user is authorised to access certain services or areas of the website
- Preference: They enable the website to remember information related to how the website behaves or its look and feel, such as the preferred language or current region.
- Statistical/analytic: They are used to analyse and improve the browsing experience, optimise website operation and see how visitors interact by collecting and reporting information, normally anonymously, although on occasions they also make it possible to identify the user uniquely and unequivocally in order to obtain reports about users’ interest in the services offered by the website.
- Marketing: These cookies collect information about the ads shown to the website users. There may be two types:
- Anonymous: They only collect information about the advertising spaces shown on the website, irrespective of the user who accesses it without expressly identifying themselves.
- Personalised: They collect personal information about the website user through a third party in order to personalise these advertising spaces.
- Geo-location: These cookies are used to find out a website user’s country or region in order to offer them content or services adapted to their location.
Cookies used on this site:
| COOKIE | TIPO | TITULAR | DURACIÓN | FINALIDAD |
|---|---|---|---|---|
| mycookieconsent | NECESARIA | STAR TRANS | 1 año | Almacena el estado de consentimiento de cookies del usuario para el dominio actual |
| _ga | ESTADÍSTICA | 2 años | Registra una identificación única que se utiliza para generar datos estadísticos acerca de cómo utiliza el visitante el sitio web. | |
| _gat | ESTADÍSTICA | 1 día | Utilizado por Google Analytics para controlar la tasa de peticiones | |
| gid | ESTADÍSTICA | 1 día | Registra una identificación única que se utiliza para generar datos estadísticos acerca de cómo utiliza el visitante el sitio web. |
Adequate privacy/Cookie management:
You should refer to your browser’s help section to find out more about appropriate cookie settings and activation, restriction and/or disabling options:
| Google Chrome | http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647 |
|---|---|
| Internet Explorer | http://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies |
| Mozilla Firefox | http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we |
| Apple Safari | http://support.apple.com/kb/ph5042 |
Users should know that if they disable Cookies, certain functionalities and services may be disabled or behave unexpectedly, such as keeping them identified, keeping purchases in their shopping cart, location, etc., among others. Browsing may also be substantially impacted.
Cookies Policy Update
The Data Controller may modify this Cookies Policy depending on legislative or regulatory demands or for the purpose of adapting the policy to the relevant instructions.
| PROTECCIÓN DE DATOS PERSONALES RGPDUE 2016/679 – LOPDGDD 3/2018 Información adicional | ||||
|---|---|---|---|---|
| Responsable | Identidad del responsable de tratamiento | STARTRANS, S.A A58951310 RONDA SANT ANTONI, 36-38 – 4º 93 443 16 66 starbcn@startranssa.com | ||
| Contacto del DPD | dpd@startranssa.com | |||
| Finalidad | Descripción del tratamiento | Atendiendo al “principio de limitación de la finalidad” los datos recogidos serán tratados exclusivamente para fines determinados, explícitos y legítimos y no serán tratados ulteriormente de manera incompatible a dichos fines. | ||
| Periodo de conservación | Los datos personales proporcionados se conservarán mientras se mantenga la relación mercantil/ comercial siempre y cuando, usted no nos solicite su supresión. Le informamos que, atendiendo a la previsión legal, nos vemos obligados a conservarlos por razones fiscales y contables, y a ponerlos a disposición de una entidad pública competente que así lo solicitase. | |||
| Decisiones automatizadas | Le informamos de la existencia de decisiones automatizadas, incluida la elaboración de perfiles con el fin de mejorar su experiencia de usuario y facilitarles información, servicios o productos adecuados a sus preferencias. | |||
| Legitimación | Bases jurídicas de tratamiento | Sus datos personales serán tratados, según se le ha informado en su recogida, atendiendo a las Bases jurídicas identificadas en el RGPDUE 2016/679. | ||
| Destinatarios | Destinatarios de la cesión | No se cederán o comunicarán los datos personales recogidos a terceros excepto por obligación legal. | ||
| Transferencias internacionales de datos | Sí se prevén, y estas aportan todas las garantías apropiadas asumidas por el responsable o encargado de tratamiento establecidas según lo previsto en el art.46 del RGPDUE 2016/679. | |||
| Encargados de tratamiento | Los datos podrán ser cedidos a Encargados de tratamiento con acceso a datos, con quienes se formalizan las obligaciones y responsabilidades exigidas por el RGPDUE 2016/679 y que ofrezcan las garantías suficientes. | |||
| Derechos | Ejercicio de derechos | El interesado podrá ejercitar los derechos que le asisten, de acuerdo con el RGPDUE 2016/679 y que son: Derecho a solicitar el acceso a los datos personales relativos al interesado. Derecho a solicitar su rectificado o supresión. Derecho a solicitar la limitación de su tratamiento. Derecho a oponerse al tratamiento. Derecho a la portabilidad de sus datos. El interesado podrá ejercer tales derechos presentando un escrito en la dirección del responsable de tratamiento o enviando un comunicado al correo electrónico dpd@startranssa.com acompañado de un documento identificativo. En el caso que el interesado actúe a través de un representante legal, este deberá aportar el documento identificativo y acreditativo de su representación legal. En el caso de considerar vulnerados sus derechos y quiere conocer más información y/o como ejercerlo puede dirigirse a la AEPD: http://www.aepd.es/ Tel. 901 100 099 y 91.266.35.17. C/Jorge Juan, 6 – 28001 Madrid | ||
